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Human Resources Level 3 Course

This Human Resources Level 3 course will be looking at the range of work most usually performed by the Human Resources department, and in particular the knowledge and skills that you will need as Human Resource Personnel, working under whatever circumstances, to fulfil this demanding yet very rewarding role.

Enrolment Fee:


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The Human Resources Level 3 course consists of six modules, each of which relate to a particular aspect that is important and relevant to the work of the HR Personnel. The modules you will study are as follows:

  • Recruitment, Selection and Induction of Staff
  • Producing and Maintaining Personnel Records
  • Staff Management and Relations
  • Staff Support and Development
  • Disciplinaries, Grievances and Disputes
  • Staff Terminations.

A successful business is one that effectively and efficiently manages its resources, thus providing a service or product that exceeds the expectations of its customers. Its resources are materials, equipment, facilities and human, and the most important of these by far are its human resources, or employees.

From the boardroom to the shop floor, a successful business relies on the knowledge, skill, expertise and ingenuity of all of its employees. Functional heads or managers are responsible for the effective day to day management and use of the human resources, but it is the Human Resources (HR) Department that is required to gain, support, develop and dispense with these resources in accordance with any business needs, in an effective and considerate manner, which satisfies the prevailing statutory requirements present.

The actual structure and day to day duties performed by the HR department will depend on the size and structure of the individual organisation. In large organisations there is usually a dedicated department of people performing the HR duties, whilst in other small organisations the duties may be performed by an individual working part time, who is combining these duties with a number of other duties. In addition, the HR responsibilities themselves will vary between organisations. For instance in some, may include the payroll function, whilst in others this function is the responsibility of the dedicated Accounts department.


The course will be delivered by post including Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. Postal assignments cannot be accepted without prior permission from the tutor and you must have access to email in order to contact your Tutor.

Throughout your course, you'll have the support of a Tutor to guide you. Additionally, you can reach out to the Student Support Team for help with any other questions you may have. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.


You must successfully complete a series of assignments. Once all assignments have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.


Module 1 – Recruitment, Selection and Induction of Staff

This module focuses on managing the acquisition of staff which is a key role of any Human Resources department in supporting a business. Staff recruitment is a time consuming and expensive process that should not be embarked upon lightly. Although it is usually the role of the manager to analyse and justify the need for additional human resources, it is important that the HR department is aware of the process required and what it involves, so that they can ensure that it has been carried out effectively. This module will help you to understand the recruitment process.

Module 2 – Producing and Maintaining Personnel Record

All organisations and businesses need information or data to enable them to function effectively. Information about the organisation’s human resources or personnel is part of this essential business information. 

There is a range of data that an organisation should keep about its personnel. Some data must be kept in order to satisfy the organisations legal obligations and some in order to effectively manage and develop these resources, and to meet the current and future requirements of the business. In his module we will be examining what personnel information is required, how it is used and how it is managed effectively.

Module 3 – Staff Management and Relationships

Good employer/employee relationships are essential to the success of any business. Employer/employee relationships can involve many parties with many rights and expectations, the key to managing these effectively is through the use of employment policies.

Having appropriate employment policies, ensuring that they are communicated to all concerned and consistently applied, will help Human Resources function to understand and better manage employer/employee relationships and reduce the incidence of grievances and disciplinary action. In this module, we will be looking at the main rights and expectations of workers and employers, and the policies and contents required by law and suggested by good practice, to manage these.

Module 4 – Staff Support, Training and Development

Staff support, training and development are crucial in facilitating a staff member’s integration into the organisation. Ensuring that a new employee feels valued, able to contribute, and continues to be motivated is an ongoing process, in which the Human Resources Department has a key role to play, primarily in the area of development and training.

The module first looks at staff turnover, why it occurs, the problems it causes and the issues that need to be addressed in order to minimise it. The module then goes on to looking at the issues involved in providing effective and appropriate staff support, training and development. 

Module 5 – Disciplinaries, Grievances and Tribunals

In any relationship, from time to time, misunderstanding and problems can and need to be dealt with and resolved in a fair and effective manner. The relationship between an organisation and its employees is no different.

Problems that can arise within the workplace are commonly referred to as disciplinary and grievance issues and disputes can occur when disciplinary or grievance issues are not dealt with effectively at an early stage. The Human Resources department of any business play a crucial role in the disciplinary and grievance procedure and this module explores the type of problems that can occur and how these are dealt with.

Module 6 – Employment Terminations

In this module, we will be looking at the role played by Human Resources in managing the employee leaving process.

There are a variety of reasons why an employee may cease working for an employer, some voluntarily and others not. Whatever the reason, it is important that the employment terminations are managed in an effective and professional manner. A poorly managed termination has many possible adverse consequences for an employer. In this module we will consider the main types of employee termination, the reasons for these and the processes involved in their effective management.

Q & A

Will I require any previous knowledge to start this course?

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

What is included with this course?

  • In-depth study materials covering the full specification
  • 12 months tutor support
  • Assignment marking and feedback
  • Certification

Will I need to purchase any books?

You will not need to purchase any books as we cover everything that is required in the course materials unless otherwise stated on the course page.

Are there any additional costs?

There will be no additional costs for this course.

I live overseas, would I be able to take this course?

Yes, this course is available to international students.

Do I have to pay delivery?

For paper-based courses, delivery is free to the UK. A delivery fee will be payable for paper-based courses sent outside the UK. Please click here for delivery information.

How many hours should I allow for this course?

We recommend that you are able to dedicate between 180 and 200 hours’ study time, plus additional time for completing assignments.

Can I complete this course sooner if I wish to?

Yes, you can work at your own pace to complete this course.

Awarding Organisation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards and Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Course fees for payment in full include:

  • Course materials which will cover the full course.
  • Assessment and feedback on all assignments.
  • Certification
  • Access to your personal Tutors via our online portal.
  • Access to a range of online resources.
  • Free Notebook and Pen.
  • Access to the NUS student card.
  • Tutor references once a satisfactory amount of work has been completed.
  • Free CV writing service on completion of course.