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Counselling and Managing Personal Debt

This Counselling and Managing Personal Debt Level 2 course is for people who work in or are looking to work in debt counselling.

The course will help provide you with the knowledge to provide guidance to individuals on solving debt problems or avoiding any debt issues.

Enrolment Fee:


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This Counselling and Managing Personal Debt Level 2 course will provide you with:

  • An overview of debt counselling
  • An awareness of the personal attributes required in debt counselling
  • An appreciation the communication skills required in debt counselling
  • An understanding of the debt resolution process
  • A grasp of the issues involved in dealing with creditors

This course is designed for people who work in or intend to work in the field of personal debt counselling, wish to provide advice and guidance on solving debt problems or wish to manage their own personal finance situation more effectively.

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email.

You will not require and previous knowledge to start studying this course and you will have a personal tutor to answer any queries that you may have.


The course will be delivered by post including Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. Postal assignments cannot be accepted without prior permission from the tutor and you must have access to email in order to contact your Tutor.

Throughout your course, you'll have the support of a Tutor to guide you. Additionally, you can reach out to the Student Support Team for help with any other questions you may have. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.


You must successfully complete a series of assignments. Once all assignments have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam at the end of this course.


Unit 1: An Overview of Debt

Causes of debt

  • Individual Circumstances
  • Economic Reasons
  • Other Causes of Debt

Types of borrowing

Creditor’s rights

  • Non-Court Actions
  • Court Actions

Office of Fair Trading debt collection guidance

How long can a creditor pursue a debt for?

Unit 2: Counselling those in Debt

What is counselling?

The role of the counsellor

Values of counselling

Personal qualities

Communication skills

The counselling process

  • The physical environment
  • The five stages of counselling

Unit 3: Gathering Financial Information

Analysing current financial circumstances

Contacting all creditors

Deciding priorities

Preparing a financial statement

Unit 4: How to Maximise Income and Reduce Expenditure

Maximising income

Reviewing expenditure

Unit 5: How to Negotiate with Creditors

Negotiating with priority creditors

Dealing with arrears in;

  • Mortgages
  • Rent
  • Council Tax
  • Maintenance/Child support
  • Income Tax

Negotiating with secondary creditors

Dealing direct with creditors

  • Loan Consolidation
  • Debt Management Companies
  • Administration Orders
  • Individual Voluntary Arrangements (IVA)

Options available to those with no surplus money to pay creditors

  • Asking for debts to be written off
  • Debt Relief Order
  • Bankruptcy
  • Conclusion

Q & A

Will I require any previous knowledge to start this course?

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

What is included with this course?

  • In-depth study materials covering the full specification
  • 12 months tutor support
  • Assignment marking and feedback
  • Certification

Will I need to purchase any books?

You will not need to purchase any books as we cover everything that is required in the course materials unless otherwise stated on the course page.

Are there any additional costs?

There will be no additional costs for this course.

I live overseas, would I be able to take this course?

Yes, this course is available to international students.

Do I have to pay delivery?

For paper-based courses, delivery is free to the UK. A delivery fee will be payable for paper-based courses sent outside the UK. Please click here for delivery information.

How many hours should I allow for this course?

We recommend that you are able to dedicate between 90 and 110 hours’ study time, plus additional time for completing assignments.

Can I complete this course sooner if I wish to?

Yes, you can work at your own pace to complete this course.

Awarding Organisation

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards and Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Course fees for payment in full include:

  • Course materials which will cover the full course.
  • Assessment and feedback on all assignments.
  • Certification
  • Access to your personal Tutors via our online portal.
  • Access to a range of online resources.
  • Free Notebook and Pen.
  • Access to the NUS student card.
  • Tutor references once a satisfactory amount of work has been completed.
  • Free CV writing service on completion of course.