This Working in Health Care Level 3 course will provide you with a broad understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users to access the health services they require.
The Working in Health Care Level 3 course has been designed to give an opportunity to those working in a Care environment to build on their skills to progress in Health and Social Care.
This course will allow you to achieve the following objectives:-
Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK
Learn how the component parts of the health care system integrate and how staff liaise between the various components
Understand how to help patients and service users to access the health care services needed
Understand the range of physical resources, equipment and aids available; and how to manage them
Study how to provide a customer focused service and create a good impression wit service users
The course will be delivered by post including Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. Postal assignments cannot be accepted without prior permission from the tutor and you must have access to email in order to contact your Tutor.
You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.
You must successfully complete a series of assignments. Once all assignments have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.
Module 1 – Understanding the Structure of the Health Care Sector
The Department of Health
The Secretary of State for Health
Clinical Commissioning Groups
Health and Wellbeing Boards
Public Health England
Delivery of NHS Services
Primary Care Services
Health Care in the UK Home Countries
Private Health care
The Complementary and Alternative Medicine Sector
Module 2 – Liaise Between Primary, Secondary and Community Teams
Primary Health Care Team
Secondary Health Care Team
Community Health Care Team
Forming Healthy Working Relationships with Others
Working Together in Teams
Working in Partnership with Others
Legislation relating to information sharing
Work in ways that are agreed with the employer
Summary of legislation and regulations
Module 3 – Support Individuals to Identify, Access and Use Services and Facilities
Services and Facilities about Which Individuals May Require Information
Services provided in an Individual’s Home
Services and Facilities provided outside the Individual’s Home
The Benefits of Accessing a Range of Services and Facilities
Identify Possible Barriers to Accessing and Understanding Information
Support Individuals to Understand Information
Check an Individual Understands the Information
Support Individuals to Identify and Select Services and Facilities
Agree Preferred Options for Services and Facilities
Support Individuals to Access and Use Services and Facilities
Support Individuals to Review Access to and Use of Services and Facilities
Methods of Giving Feedback
Other Sources of Support
Module 4 – Physical Resources to Meet Service Delivery Needs in a Health Setting
Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
IT Office Equipment and Supplies
Managing Physical Equipment Supplies and Materials
Plan the Use of Physical Resources
Obtain Physical Resources
The Purchasing Policy and Procedure
An Environmentally Friendly Purchasing Policy
Ensuring Continued Availability and Quality of Resources
Monitoring the Use of Physical Resources
Managing Human Resources Efficiently
Module 5 – Give Customers a Positive Impression of Yourself and Your Organisation
Establishing Rapport with Customers
Responding Appropriately To Customers
Communicating Information to Clients
Q & A
Will I require any previous knowledge to start this course?
You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.
What is included with this course?
In-depth study materials covering the full specification
12 months tutor support
Assignment marking and feedback
Will I need to purchase any books?
You will not need to purchase any books as we cover everything that is required in the course materials unless otherwise stated on the course page.
Are there any additional costs?
There will be no additional costs for this course.
I live overseas, would I be able to take this course?
Yes, this course is available to international students.
Do I have to pay delivery?
For paper-based courses, delivery is free to the UK. A delivery fee will be payable for paper-based courses sent outside the UK. Please click here for delivery information.
How many hours should I allow for this course?
We recommend that you are able to dedicate between 90 and 110 hours’ study time, plus additional time for completing assignments.
Can I complete this course sooner if I wish to?
Yes, you can work at your own pace to complete this course.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards and Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Course fees for payment in full include:
Course materials which will cover the full course.
Assessment and feedback on all assignments.
Access to your personal Tutors via our online portal.
Access to a range of online resources.
Free Notebook and Pen.
Access to the NUS student card.
Tutor references once a satisfactory amount of work has been completed.
Free CV writing service on completion of course.
If you are interested in any of our courses then fill in this form to receive more information to your email.
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